DOCUMENTATION QUESTIONS, EXPLAINED
A clear path for verification questions.
Understand which details a housing provider may need to confirm and how to avoid sharing unnecessary clinical information.
Start with the document’s professional details
Review the provider’s name, credentials, date, signature and appropriate contact information. A professional license may be checked through the relevant official licensing board.
Ask about the specific documentation question
Use the ESA Support contact page to describe the issue. Start with your order reference and a short description; avoid including medical records or detailed diagnoses.
Keep clinical privacy in mind
A document check is separate from access to clinical records. Any further response should follow the applicable requirements, professional obligations and appropriate authorization.